ClickCease

SHIPPING & DELIVERY

WHAT IS OUR SHIPPING PROCESS?

Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us. 

USA
ORDERS UNDER $50USD ORDERS $50USD+
USD $6.95  FREE

CANADA + HAWAII
ORDERS UNDER $50USD ORDERS $50USD+
USD $14.95
USD $14.95

Shipped from:
4051 Freeport Parkway, Suite 300
Grapevine, TX- 76051
Phone: (844) 474-4726

ASIA 
DHL Express

ORDERS UNDER $50USD ORDERS $50USD+
USD $9.95 FREE

 

EU + UK
DHL Express

ORDERS UNDER $70USD ORDERS $70USD+
USD $29.95 USD $19.95
Taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first. If you refuse delivery to avoid paying duties, your shipment will be destroyed by the freight company (not returned to sender) and you will not be entitled to a refund. Please do not order if you do not plan on accepting the shipment if there are duties.

 
I HAVN'T GOT A TRACKING NUMBER?
Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

THEFT / STOLEN POLICY

If a customer's parcel is lost or stolen once the courier company has successfully delivered it, Tidal Hair does not cover the cost of the stolen / lost items.