SHIPPING & DELIVERY

WHAT IS OUR SHIPPING PROCESS?

Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us. 

USA
ORDERS UNDER $50USD ORDERS $50USD+
USD $6.95  FREE

CANADA + HAWAII
ORDERS UNDER $50USD ORDERS $50USD+
USD $14.95
USD $14.95

Shipped from:
4051 Freeport Parkway, Suite 300
Grapevine, TX- 76051
Phone: (844) 474-4726

ASIA 
DHL Express

ORDERS UNDER $50USD ORDERS $50USD+
USD $9.95 FREE
EU + UK
DHL Express
ORDERS UNDER $70USD ORDERS $70USD+
USD $29.95 USD $19.95
Taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first.

 
I HAVN'T GOT A TRACKING NUMBER?
Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

THEFT / STOLEN POLICY

If a customer's parcel is lost or stolen once the courier company has successfully delivered it, Tidal Hair does not cover the cost of the stolen / lost items.