Return Policy & Warranties
CHANGE OF MIND RETURNS
Tidal Hair Waver / Tidal Blowout Brush
We offer a 14-day money-back guarantee.
Yes, if you're not satisfied, we're not satisfied. All we ask is that you try our product and if you are not completely happy, simply return the item within 14-days in NEW CONDITION from the date of delivery and we'll refund you.
Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund.
To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund.
Tidal Healthy Hair Supplement
Due to the nature of this product, it can not be returned for health and safety reasons, even if the seal is unopened.
Tidal Hair Slicking Wand
Due to the nature of this product, it can not be returned for health and safety reasons, even if the seal is unopened.
Tidal Dermaplaning Set
Due to the nature of this product, it can not be returned for health and safety reasons.
Tidal Hair Styling Clips
Due to the nature of this product, it can not be returned for health and safety reasons.
Heatless Hair
Due to the nature of this product, it can not be returned for health and safety reasons.
WARRANTIES
MY TIDAL HAIR TOOL ISN'T WORKING
We will provide a refund or replacement for hair tools with mechanical faults within 12 months of purchase.
1. Contact must be made via email with our support team at contact@tidalhair.com with your order number and photographic or video evidence.
2. Item may need to be sent back to us, pending the situation, for analysis and investigation. Our customer support team will work with you to rectify any issues, and if appropriate, a refund or replacement will be issued for faulty products.
3. Our warranty only covers manufacturer's faults. We are unable to refund products that have been used improperly, mis-used or damaged by the customer.
Please check all of the product details on our website carefully prior to purchasing.