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BECOME A STOCKIST AGREEMENT & TRADING INFORMATION

HOW TO ORDER:
1) Set up an account on our website
2) Activate your account
3) Email wholesale@tidalhair.com and we will tag your account as a wholesaler, once this is done you will be able to place orders directly through our online store.

DELAYED PAYMENT TERMS
Depending on the business, we allow some businesses to pay on the 20th of the month. Please email wholesale@tidalhair.com to set up an account and we will place your order manually.
DISPATCH & DELIVERY OF GOODS
Orders are picked once we have received confirmation of payment. Our warehouse team will always do their best to pick and pack your orders as soon as possible.
It is the Stockist’s responsibility to check the order upon its receipt. Discrepancies must be brought to our attention via email to wholesale@tidalhair.com within 3 business days of delivery.

INSPECTION UPON RECEIPT 
We store and package all items with the utmost of care to ensure that product will reach you in perfect condition. Any damages must be brought to our attention within 3 business days of delivery.

FAULTY ITEMS
Tidal Hair products come with a 12 month warranty for manufacturing faults, damage caused by the consumer are unable to be claimed.
CHANGE OF MIND RETURNS
Due to hygiene reasons, we have a no returns policy for opened and used items.

BRAND IMAGE
Tidal Hair is responsible of upholding the brand image of Tidal Hair. All social media, website branding and marketing material must meet the Tidal Hair Brand Requirements - Tidal Hair will supply logo files, product images and social media content that meet these requirements. Stockists must not make changes or alter these files in any way.

SOCIAL MEDIA
Tidal Hair will supply the Stockist with Social Media imagery, however, the Stockist may share or reuse any social media posts and/or captions as per the @tidalhair social platforms.

We encourage Stockists to tag @tidalhair into their social media posts which will allow us to re-share and promote your business/services.
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