Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Payment Methods

  • Credit Card
  • Debit Card
  • Paypal 
  • Afterpay 
  • Sezzle

 

GET IT NOW, PAY LATER OPTIONS

Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. 

Sezzle is 100% secure and does not charge you interest on your payments.

For more information, visit: https://sezzle.com

 

Retailer Resources - Afterpay - Shop Now. Enjoy Now. Pay Later.

Pay for your purchase over 4 instalments, due every two weeks. You’ll pay your first instalment at the time of purchase, and the remainder over time.

Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.

For more information, visit: https://www.afterpay.com

Returns

Tidal Hair Waver

We offer a 14-day money-back guarantee. 

Yes, if you're not satisfied, we're not satisfied. All we ask is that you try our product and if you are not completely happy, simply return the item within 14-days from the date of delivery and we'll refund you. 

Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. 

To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund. 

 

Tidal Healthy Hair Supplement

Due to the nature of this product, it can not be returned once it has been opened. Please check all of the product details on our website carefully prior to purchasing.

 

Tidal Halo Hair Extensions

To check that your halo matches your hair colour once it arrives, fresh from its plastic sleeve, hold your halo underneath the ends (bottom) of your natural hair. It’s going to sit underneath the bottom section of your hair, so all you need to do is make sure your ends will blend with the colour of the Halo.

If you’re a shade or two different, it won’t be noticeable. Once sitting underneath your own hair, cut and styled, the halo will blend seamlessly with your own hair.

Ordered the wrong colour? 

We offer 14 day exchanges and returns on hair extensions, simply return the item within 14-days from the date of delivery (at your cost) in new condition and we'll refund you. 

To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund. 

Shipping

Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

Once your order is processed it CAN NOT be cancelled unfortunately.

USA + Canada

Orders under $50USD: $6.95USD

Orders over $50USD: FREE

ASIA

Orders under $50USD: $9.95USD

Orders over $50USD: FREE

EU + UK

Orders under $70USD: $29.95USD

Orders over $70USD: $19.95USD

Taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first.

Tidal Hair Waver

USAGE INSTRUCTIONS

1. Please read the instructions prior to usage.

2. First, plug product into a power outlet, then hold down the power switch for 2-3 seconds until the light turns on. You can adjust the temperature with the left and right buttons, the maximum temperature is 210° C degrees. 180° C degrees is the recommended ideal temperature.

3. Make sure your hair is dry, and then use the appliance to curl sections of your hair, starting from the top working your way down.

4. Once you have completed your full head of hair, make sure to hold the power button down until the device is showing as OFF, then allow it to cool normally, and store.

 

CAUTION 

1. Do not use the appliance if the plug or wire is damaged.

2. Do not use the appliance on a soft and flammable surface such as your bed or sofa.

3. Do not use the appliance near a water source.

4. Do not use the appliance near a fire source or in high temperatures.

5. Do not store the appliance while it is on, or hot.

 

ATTENTION 

1. Prohibit children from touching the appliance whilst on or resting to avoid scalding.

2. Please maintain distance between the appliance and skin whilst on or resting to avoid scalding.

3. Prohibit using the appliance with wet hands or wet hair.

4. Please do not place the appliance in bathroom or damp conditions to avoid electrocution or damaging the appliance.

5. To clean the appliance, the surface should only be wiped down. If the appliance gets wet, make sure it is completely dry before usage again.

We've had a lot of feedback to suggest the waves can generally last for days! 

The Tidal Hair Waver has ceramic barrels. Ceramic is great for smoothing out hair and reducing frizz, as well as holds heat very well and encourages even heat distribution. 

The Tidal Hair Waver is suitable for straight or straightened hair of any thickness. For thicker hair you may want to use the styling tool on a higher heat setting, for thinner hair you may want to use on a lower heat setting. You can easily set and adjust the temperature yourself on the styling tool.

We provide a 6 month warranty.

We will refund or replace products with manufacturer faults within this time frame. If you are having any issues regarding your hair tool, please contact our support team at contact@tidalhair.com. Our customer support team will work with you to rectify any issues, and if appropriate, a refund or replacement will be issued for faulty products. 

This is up to you!

If you decide to straighten your hair first, you may end up with more defined waves.

If you decide to use the waver on naturally wavy or messy hair, you may end up with a more natural wave result.

Because our curler has 3 large barrels, it is extremely easy and quick to use. Simply clamp down, release and move onto the next part of your hair. You'll finish your full head of hair in no time.

If you can't get the hang of things, we offer 30 day returns - so make sure to get in touch with us within 30 days of receiving your product to issue a return.

Tidal Halo Hair Extensions

Your halo will arrive 20 inches long, thick and cut in a straight line. You’ll need to trim your Halo to match your own hair’s length and layers. Fresh out of the packet, your halo will also seem thinner than it actually is. But just like your own hair, the halo will become thicker when trimmed shorter and exposed to water. 

Our Halos were made for you. They work best on girls with thin hair, as finer ends tend to blend better with our Halo ends, creating a much more natural look.

They sit quite low on your head, too, so you can pull plenty of your own hair over the band to cover it. So even if you’re worried about your fine hair not quite covering enough, know it’s pretty rare. 

Each Halo comes with different size wires: XXS, XS, S, M, L, XL, XXL. So, all you need to do is pick the wire that best fits your head.

o, your halo won’t fall off when worn properly. Because of the angle it sits, the halo will fit securely on your head. It might feel a bit unusual in the beginning but you’ll start to feel more comfortable the more you wear it.

100% Remy Hair: Real, natural, hair materials are used. We use one of the highest grades of Remy Human Hair, because it's important to our customers that the hair retains its' softness and lasts! The problem with cheaper extension materials is that the hair has a very short lifespan, so you end up repurchasing more frequently and spending more money in the long run.

Long lasting: 12 months (with good care).

Double Drawn: Our extensions are Double Drawn, meaning the hair is all the same length from top to bottom. Single Drawn is when the hair extensions contain multiple lengths of hair, which will make the hair become thickest at the top of the hair, and tapers at the middle and is thin on the ends.

Your Tidal Halo Hair Extensions come with removable clips just in case you need or want them. 

Our extensions are designed to be non-invasive – unlike permanent extensions or clip ins, we don't like to use anything that will get stuck in your hair, as they only cause more damage to your hair over time. 

Tidal Hair Halo Extensions will give you amazing hair, without damaging your own locks.

The Tidal Hair wire is designed to hold up to 5kg of weight, so it shouldn’t break. We include different wire sizes, so if one doesn't fit quite right, you can change to another size. In the rare case it does break, simply change to one of the other wires or contact us for a replacement.

Our halos are non-invasive or damaging, so you’ll feel almost as natural as if it was your own hair.

It may feel odd to start, but you'll get used to it in 10-15 minutes and get more comfortable over time.

Tidal Halo Hair Extensions are made from 100% Remy human hair, meaning they are ALL NATURAL.

The hair is soft, long-lasting, and realistic. It also means you can treat it like your own hair and treat it with hot styling tools.

Synthetic extensions may be cheaper, but you can not use hot styling tools on these as they will melt and don't last nearly as long.

It’s much easier to wash your halo by hand instead of while it's on your head.

To Wash:

Simply fold the halo in half at the top of the lace, gently brushing before wetting it. Then soak the halo in cold water, making sure all of the hair is submerged. Gently lather with shampoo in a downwards motion to avoid tangling, then give it a rinse. 

Next, Condition and leaving in for 5 minutes. Rinse thoroughly until no product is left in the hair.

Then wring out any excess water, leaving the halo to air dry naturally, hanging from a coat hanger. Once dry, they’ll have a natural wave, so style as smooth and straight or as bouncy and curly as you like.

If you’re in a hurry, the Halo can be dried using a hair dryer (on a low-heat setting), but this will make you halo a little fluffy’er. Which is why we advise letting them dry naturally.