Frequently Asked Questions

• Credit Card
• Debit Card
• Paypal 
• Afterpay 
• Sezzle

GET IT NOW, PAY LATER OPTIONS

Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. 

Sezzle is 100% secure and does not charge you interest on your payments.

For more information, visit: https://sezzle.com

Pay for your purchase over 4 instalments, due every two weeks. You’ll pay your first instalment at the time of purchase, and the remainder over time.

Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.

For more information, visit: https://www.afterpay.com

Tidal Hair Waver

We offer a 14-day money-back guarantee. 

Yes, if you're not satisfied, we're not satisfied. All we ask is that you try our product and if you are not completely happy, simply return the item within 14-days in NEW CONDITION from the date of delivery and we'll refund you. 

Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. 

To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund. 

Tidal Healthy Hair Supplement

Due to the nature of this product, it can not be returned once it has been opened. Please check all of the product details on our website carefully prior to purchasing.

Tidal Halo Hair Extensions

To check that your halo matches your hair colour once it arrives, fresh from its plastic sleeve, hold your halo underneath the ends (bottom) of your natural hair. It’s going to sit underneath the bottom section of your hair, so all you need to do is make sure your ends will blend with the colour of the Halo.

If you’re a shade or two different, it won’t be noticeable. Once sitting underneath your own hair, cut and styled, the halo will blend seamlessly with your own hair.

Ordered the wrong colour? 

We offer 14 day exchanges and returns on hair extensions, simply return the item within 14-days from the date of delivery (at your cost) in new condition and we'll refund you. 

To initiate a return, simply email us at contact@tidalhair.com and our team will reply with detailed instructions on how to return your item for a refund. 

Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

USA, Canada, Asia: Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

Once your order is processed it CAN NOT be cancelled unfortunately.

Europe & EU: Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us.

Once your order is processed it CAN NOT be cancelled unfortunately.

For orders to Europe and UK, taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first. If you refuse delivery to avoid paying duties, your shipment will be destroyed by the freight company (not returned to sender) and you will not be entitled to a refund. Please do not order if you do not plan on accepting the shipment if there are duties.

USA + Canada

Orders under $45USD: $4.95USD

Orders over $45USD: FREE

ASIA

Orders under $50USD: $9.95USD

Orders over $50USD: FREE

EU + UK

Orders under $70USD: $29.95USD

Orders over $70USD: $19.95USD

Taxes and duties are not included. You are responsible for any fees on arrival to your country, if any. Please check with your local customs of any importation fees first.

Dermaplaning can be performed every 3 to 4 weeks. Dermaplaning removes about 2 to 3 weeks worth of dead skin cells. We want the skin to complete its normal skin cycle of approximately 30 days. We would not recommend treating the skin more often then that.

Dermaplaning can be performed every 3 to 4 weeks. Dermaplaning removes about 2 to 3 weeks worth of dead skin cells. We want the skin to complete its normal skin cycle of approximately 30 days. We would not recommend treating the skin more often then that.

No. It is physiologically impossible for your vellus hairs (fine facial hairs) to grow back thicker. Vellus hair, when cut or removed, will grow back the same. The structure and root of the hair does not become damaged.

All skin types can benefit from dermaplaning, however we do not recommend this treatment for those suffering from acne and overly oily skin. Unfortunately, too much stimulation on these skin types can generate more inflammation. 

Dermaplaning is an exfoliation tool which removes any dead skin cells and peach fuzz in order to create a smoother, brighter and younger looking complexion.

Our Blow Brush is the one tool you need to dry, style, and volumize your hair.

The Blow Brush comes with 3 different heat settings to suit your preference.

Yes! It is effective on all types of hair. The brush is designed to glide easily through even the thickest of hair types.

Yes! The Blowout Brush comes with a 12 month warranty. More information on this can be found on the Returns and Refunds section of our website. 

Our slicking wand is designed to slick back any flyaways/baby hairs and to secure your hair in place all day long. It does this without making your hair stiff, oily or dirty.

One tube lasts approximately 4-6 weeks with everyday use. 

Yes! It sure does. Those with curlier/thicker hair may need to use a little more product however.

Yes! The slicker stick is safe to be used on all ages.

Clear! Meaning the wand is great for all hair colours. 

USAGE INSTRUCTIONS

1. Please read the instructions prior to usage.

2. First, plug product into a power outlet, then hold down the power switch for 2-3 seconds until the light turns on. You can adjust the temperature with the left and right buttons, the maximum temperature is 210° C degrees. 180° C degrees is the recommended ideal temperature.

3. Make sure your hair is dry, and then use the appliance to curl sections of your hair, starting from the top working your way down.

4. Once you have completed your full head of hair, make sure to hold the power button down until the device is showing as OFF, then allow it to cool normally, and store.

CAUTION 

1. Do not use the appliance if the plug or wire is damaged.

2. Do not use the appliance on a soft and flammable surface such as your bed or sofa.

3. Do not use the appliance near a water source.

4. Do not use the appliance near a fire source or in high temperatures.

5. Do not store the appliance while it is on, or hot.

ATTENTION 

1. Prohibit children from touching the appliance whilst on or resting to avoid scalding.

2. Please maintain distance between the appliance and skin whilst on or resting to avoid scalding.

3. Prohibit using the appliance with wet hands or wet hair.

4. Please do not place the appliance in bathroom or damp conditions to avoid electrocution or damaging the appliance.

5. To clean the appliance, the surface should only be wiped down. If the appliance gets wet, make sure it is completely dry before usage again.

We've had a lot of feedback to suggest the waves can generally last for days! 

The Tidal Hair Waver has ceramic barrels. Ceramic is great for smoothing out hair and reducing frizz, as well as holds heat very well and encourages even heat distribution. 

The Tidal Hair Waver is suitable for straight or straightened hair of any thickness. For thicker hair you may want to use the styling tool on a higher heat setting, for thinner hair you may want to use on a lower heat setting. You can easily set and adjust the temperature yourself on the styling tool.

We provide a 6 month warranty.

We will refund or replace products with manufacturer faults within this time frame. If you are having any issues regarding your hair tool, please contact our support team at contact@tidalhair.com. Our customer support team will work with you to rectify any issues, and if appropriate, a refund or replacement will be issued for faulty products. 

This is up to you!

If you decide to straighten your hair first, you may end up with more defined waves.

If you decide to use the waver on naturally wavy or messy hair, you may end up with a more natural wave result.

Because our curler has 3 large barrels, it is extremely easy and quick to use. Simply clamp down, release and move onto the next part of your hair. You'll finish your full head of hair in no time.

If you can't get the hang of things, we offer 30 day returns - so make sure to get in touch with us within 30 days of receiving your product to issue a return.

Marine Collagen and Keratin

Add 1 scoop (7g) dissolved into 150ml or more of cold water and enjoy!

For best results, we recommend taking the supplement once a day.

Tidal Healthy Hair Collagen powder supports:

- Thick, strong hair with less breakages

- Luscious, shiny hair

- Skin hydration and elasticity

- Joint, bone and muscle health

The product is made in New Zealand, from local and imported ingredients.